1 reviews | Active since Apr 2014
Half a delivery only
My sister overseas bought my mother groceries via Pick n' Pay online but she received only half of her delivery on Monday with the driver saying he would come back later that same day with the fridge items but he never did. We have been phoning daily and after the first time when we were hung up on we now are constantly on hold. Where are the rest of my mother's groceries that have been paid for?!!!
Good day Tamarin,
Thank you for taking the time to write to us regarding your complaint.
Please accept our apologies for any inconveniences caused to your mum. We have tried calling you on *** however you were not available to take our call.
Please contact the call center on ***or email the online shopping team and advise of the items that were not delivered and also advise if this was noted on the drivers invoice to enable them to follow up with the online store.
Email address: ***
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Best regards,
Good day Tamarin,
Thank you for taking the time to write to us regarding your complaint.
Please accept our apologies for any inconveniences caused to your mum. We have tried calling you on *** however you were not available to take our call.
Please contact the call center on ***or email the online shopping team and advise of the items that were not delivered and also advise if this was noted on the drivers invoice to enable them to follow up with the online store.
Email address: ***
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Best regards,