MV
Merle V
1 reviews | Active since May 2017
07 Nov 2019, 20:36
Guarantee on new product
I visited Paarl mall store to exchange a broken kettle. I was told that although the replacement is new, no guarantee will be offered on the replacement. The kettle had a 2 year guarantee, which expires in 2020. According to the manager Braam, I will only now have a guarantee of 8 months, even though the kettle box states guaranteed for 2 years. I returned home with the broken kettle, I will have to exchange the kettle, I feel the fact that the guarantee is not fulfilled as a new product is unfair towards the customer. Please advise on my way forward. I need to exchange the kettle, but can't understand why the guarantee is not renewed.
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Replies (1)Pick n Pay's replyOfficial
09 Nov 2019, 10:33Good day Merle Vollenhoven,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Pick n Pay's reply09 Nov 2019, 10:33
Official
Good day Merle Vollenhoven,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
