Grumpy staff

Dear Sir/Madame,<br> <br> Two years back I reported on several incidents at PicknPay stores (Somerset Mall, Canal Walk & Waterfront) where I was met with grumpy cashiers and also ignored at the bread & processed meat counters. This almost prompted me to leave the store without buying anything.<br> <br> I bought a few items at the Waterfront store last evening (1 March at 17:57). The lady at till 19 was obviously not keen to help me as she tried to ignore me for as long as possible. I thought: Was she having a bad day? Did she have to deal with difficult customers, etc?<br> <br> Throughout our interaction she remained unfriendly, which made me feel uncomfortable. All the other bad experiences came rushing back. I left the store less than impressed.<br> <br> This has happened at the Gardens Fruit & Veg also and perhaps not surprisingly, when I had to make a decision recently to purchase fruit and yoghurt, I opted to go to Checkers. So, without trying to be nasty, my subconscious moved me to avoid the bad attitudes and go where, hopefully, staff are more professional.<br> <br> And therein lies the answer: All customers want is professional service. Friendliness is a bonus.<br> <br> Kind regards,<br> P Cronje.