Greatly disappointed

<p>I used to enjoy shopping at Pick n Pay's Constantia store - it had such a lovely, bright, welcoming atmosphere. Sadly, I haven't been visiting as much since the "new look" took over - dull, grey, uninviting, like a warehouse.</p> <p>But that's not the worst of it. I went in this past Saturday to take advantage of the 1-day sale. I happen to check one of the items on my slip before I left the store, and discovered that I had been charged full price for items marked down for Smart Shopper card users. I asked a manager about this – she said it was because the system was down. I asked about the other items on my vouchers (I had redeemed 10 of them before I shopped), and was told that the double points ones would reflect once the system was back online.</p> <p>But what about the discounts? Oh, those wouldn’t reflect. But she could put them back on the system so that I could use the next time. I didn’t want that as I had bought extra things because of the discounts that I didn’t really need yet, so I wouldn’t need them again for a while. The cashbacks were then given to me using the “top up wallet” function.</p> <p>I don’t always check my slips. Not everybody does. If I hadn’t happened to check this time, I would have lost out on over R35 and never known. How many other people has this happened to you? How many times has it happened to me?</p> <p>Only afterwards did I realise that I had also been overcharged for some hand towels that were on promotion for the day. I remember clearly that their shelf tag said “Promo R21”, yet on my slip I see I was charged R29 for each of them. I would like to be refunded the difference.</p> <p>On a side note, on several occasions, including this one, I’ve received vouchers for products not in store, then the vouchers expire and I miss out. It would be good if Pick n Pay could address this issue in general.</p>