VN
Veyron N

1 reviews | Active since Jul 2011

17 Aug 2017, 08:43

Great Service - PnP Newtown

Hi

On the 4th of Aug I called your store for assistance before coming in. I spoke to Anna , she was polite and even took my number to let me know when I could come in, its usually come in at certain time for example. Later Anna called back, I was appreciative of that and not expecting it. When I went to the store everything was sorted out and Patricia (the teller that assisted me, Im sure that was her name) was pleasant as well. Patricia also went out of her way to assist me. They are definitely great staff and Im impressed.

Your other stores, like trade route can definitely learn from Anna and Patricia what customer service is all about. The experience at trade route was completely the opposite. I'd frequent your store just because of them. They know how to treat people.

Thanks again Anna and Patricia! I hope you get the recognition you deserve.

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Replies (1)
Pick n Pay
Pick n Pay's reply17 Aug 2017, 12:36
Official

Good day,

Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.

We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas