HB
Hannes B
1 reviews | Active since Jan 2015
24 Jun 2021, 20:52
Great expectation, real disappointment...
Used the PnP Bottles application for the first time over the weekend. Order and payment was for R4,100. On the day of delivery 4 additional amounts were deducted from my credit card and payment in total was for R6,500. Invoice on the app still reflects as R4,100 and I still have no idea what the additional charges were for. After 35 messages and 28 calls I have now asked the bank to dispute the additional charges. Really disappointed in both PnP and whoever created the app.
Helpful (0)
Replies (23)0
Replies (23)HB
Hannes B's updateReviewer Update
25 Jun 2021, 11:50Thanks, hopefully you have more luck in reaching them than i do. The generic system reply has been that they have an influx of complaints and someone will contact me soon. Waiting for 5 days though…Anything else i can do? Would love to have my money back before the weekend!!?
HB
Hannes B's update25 Jun 2021, 11:50
Reviewer Update
Thanks, hopefully you have more luck in reaching them than i do. The generic system reply has been that they have an influx of complaints and someone will contact me soon. Waiting for 5 days though…Anything else i can do? Would love to have my money back before the weekend!!?
HB
Hannes B's updateReviewer Update
25 Jun 2021, 17:01Hi Pnp,
The reply on the Bottles application was that they have an influx of chats and that an agent will assist me shortly. I have spoken to no-one. I have not received an explanation. No refund has been processed. It has been a long time since something has disappointed me as much as my interaction with Bottles during the last week. I really had high expectations.
Can someone please contact me with an explanation/apology/maybe just a courtesy call to inform me that someone is trying to figure out what the hell happened to the app.
Please let me know. Cannot wait to actually speak to someone. Also, maybe a good idea to get a name and number of the Bottles person who is of the opinion that my complaint has been attended to? If you can lie you can *****...
The reply on the Bottles application was that they have an influx of chats and that an agent will assist me shortly. I have spoken to no-one. I have not received an explanation. No refund has been processed. It has been a long time since something has disappointed me as much as my interaction with Bottles during the last week. I really had high expectations.
Can someone please contact me with an explanation/apology/maybe just a courtesy call to inform me that someone is trying to figure out what the hell happened to the app.
Please let me know. Cannot wait to actually speak to someone. Also, maybe a good idea to get a name and number of the Bottles person who is of the opinion that my complaint has been attended to? If you can lie you can *****...
HB
Hannes B's update25 Jun 2021, 17:01
Reviewer Update
Hi Pnp,
The reply on the Bottles application was that they have an influx of chats and that an agent will assist me shortly. I have spoken to no-one. I have not received an explanation. No refund has been processed. It has been a long time since something has disappointed me as much as my interaction with Bottles during the last week. I really had high expectations.
Can someone please contact me with an explanation/apology/maybe just a courtesy call to inform me that someone is trying to figure out what the hell happened to the app.
Please let me know. Cannot wait to actually speak to someone. Also, maybe a good idea to get a name and number of the Bottles person who is of the opinion that my complaint has been attended to? If you can lie you can *****...
The reply on the Bottles application was that they have an influx of chats and that an agent will assist me shortly. I have spoken to no-one. I have not received an explanation. No refund has been processed. It has been a long time since something has disappointed me as much as my interaction with Bottles during the last week. I really had high expectations.
Can someone please contact me with an explanation/apology/maybe just a courtesy call to inform me that someone is trying to figure out what the hell happened to the app.
Please let me know. Cannot wait to actually speak to someone. Also, maybe a good idea to get a name and number of the Bottles person who is of the opinion that my complaint has been attended to? If you can lie you can *****...
HB
Hannes B's updateReviewer Update
26 Jun 2021, 12:08Can someone from PnP or PnP Bottles at least reply please?
HB
Hannes B's update26 Jun 2021, 12:08
Reviewer Update
Can someone from PnP or PnP Bottles at least reply please?
Pick n Pay's replyOfficial
29 Jun 2021, 08:44Hi Hannes,
We have been advised by the Bottles Support Team that they have been in contact with you via email to advise that your refund was processed.
We hope that all is in order now.
Kind regards,
The Pick n Pay Team
We have been advised by the Bottles Support Team that they have been in contact with you via email to advise that your refund was processed.
We hope that all is in order now.
Kind regards,
The Pick n Pay Team
Pick n Pay's reply29 Jun 2021, 08:44
Official
Hi Hannes,
We have been advised by the Bottles Support Team that they have been in contact with you via email to advise that your refund was processed.
We hope that all is in order now.
Kind regards,
The Pick n Pay Team
We have been advised by the Bottles Support Team that they have been in contact with you via email to advise that your refund was processed.
We hope that all is in order now.
Kind regards,
The Pick n Pay Team
HB
Hannes B's updateReviewer Update
29 Jun 2021, 17:16Thanks, refund is not reflecting as yet and I am unsure whether this has now been resolved. I will give it until the end of the week and then advise. Thank you
HB
Hannes B's update29 Jun 2021, 17:16
Reviewer Update
Thanks, refund is not reflecting as yet and I am unsure whether this has now been resolved. I will give it until the end of the week and then advise. Thank you
HB
Hannes B's updateReviewer Update
07 Jul 2021, 12:16Thanks Pick n Pay Team,
A refund was received and I confirmed this via e-mail on Sunday already. My problem with the refund was that I was short paid by R518.06. Not a lot of money but this constant struggle over the last 3 weeks has made this a matter of principle from my side. Probably cost me R5,000 in time to chase a cumulative refund amounting to circa R1,300. Can someone with decision making abilities please give me a call. To discuss a R1,300 mess like this over a 3 week period on a public forum is both unnecessary and avoidable.
As per your above response, yes, funds would indeed take 5-7 working days. My problem is that the payment was not made for the full amount.
Awaiting in suspense...
Regards
Hannes
A refund was received and I confirmed this via e-mail on Sunday already. My problem with the refund was that I was short paid by R518.06. Not a lot of money but this constant struggle over the last 3 weeks has made this a matter of principle from my side. Probably cost me R5,000 in time to chase a cumulative refund amounting to circa R1,300. Can someone with decision making abilities please give me a call. To discuss a R1,300 mess like this over a 3 week period on a public forum is both unnecessary and avoidable.
As per your above response, yes, funds would indeed take 5-7 working days. My problem is that the payment was not made for the full amount.
Awaiting in suspense...
Regards
Hannes
HB
Hannes B's update07 Jul 2021, 12:16
Reviewer Update
Thanks Pick n Pay Team,
A refund was received and I confirmed this via e-mail on Sunday already. My problem with the refund was that I was short paid by R518.06. Not a lot of money but this constant struggle over the last 3 weeks has made this a matter of principle from my side. Probably cost me R5,000 in time to chase a cumulative refund amounting to circa R1,300. Can someone with decision making abilities please give me a call. To discuss a R1,300 mess like this over a 3 week period on a public forum is both unnecessary and avoidable.
As per your above response, yes, funds would indeed take 5-7 working days. My problem is that the payment was not made for the full amount.
Awaiting in suspense...
Regards
Hannes
A refund was received and I confirmed this via e-mail on Sunday already. My problem with the refund was that I was short paid by R518.06. Not a lot of money but this constant struggle over the last 3 weeks has made this a matter of principle from my side. Probably cost me R5,000 in time to chase a cumulative refund amounting to circa R1,300. Can someone with decision making abilities please give me a call. To discuss a R1,300 mess like this over a 3 week period on a public forum is both unnecessary and avoidable.
As per your above response, yes, funds would indeed take 5-7 working days. My problem is that the payment was not made for the full amount.
Awaiting in suspense...
Regards
Hannes
Pick n Pay's replyOfficial
08 Jul 2021, 08:06Hi Hannes,
We are busy following up on this for you with the Bottles Team.
Apologies for the poor service received with regards to this matter.
Kind regards,
The Pick n Pay Team
We are busy following up on this for you with the Bottles Team.
Apologies for the poor service received with regards to this matter.
Kind regards,
The Pick n Pay Team
Pick n Pay's reply08 Jul 2021, 08:06
Official
Hi Hannes,
We are busy following up on this for you with the Bottles Team.
Apologies for the poor service received with regards to this matter.
Kind regards,
The Pick n Pay Team
We are busy following up on this for you with the Bottles Team.
Apologies for the poor service received with regards to this matter.
Kind regards,
The Pick n Pay Team
HB
Hannes B's updateReviewer Update
09 Jul 2021, 12:39Thank you,
When you do get feedback from the Bottles Team please let me know?
I have been sending e-mails and trying to phone as well but only response I get is on this platform from PnP directly.
Thanks in advance
When you do get feedback from the Bottles Team please let me know?
I have been sending e-mails and trying to phone as well but only response I get is on this platform from PnP directly.
Thanks in advance
HB
Hannes B's update09 Jul 2021, 12:39
Reviewer Update
Thank you,
When you do get feedback from the Bottles Team please let me know?
I have been sending e-mails and trying to phone as well but only response I get is on this platform from PnP directly.
Thanks in advance
When you do get feedback from the Bottles Team please let me know?
I have been sending e-mails and trying to phone as well but only response I get is on this platform from PnP directly.
Thanks in advance
Pick n Pay's replyOfficial
09 Jul 2021, 13:14Hi Hannes,
We have been advised by the Bottles Team that they have sent you proof of the refund being done.
Kindly check your emails for the proof sent by Bottles yesterday afternoon.
Apologies for the poor service received with regards to this matter.
Kind regards,
The Pick n Pay Team
We have been advised by the Bottles Team that they have sent you proof of the refund being done.
Kindly check your emails for the proof sent by Bottles yesterday afternoon.
Apologies for the poor service received with regards to this matter.
Kind regards,
The Pick n Pay Team
Pick n Pay's reply09 Jul 2021, 13:14
Official
Hi Hannes,
We have been advised by the Bottles Team that they have sent you proof of the refund being done.
Kindly check your emails for the proof sent by Bottles yesterday afternoon.
Apologies for the poor service received with regards to this matter.
Kind regards,
The Pick n Pay Team
We have been advised by the Bottles Team that they have sent you proof of the refund being done.
Kindly check your emails for the proof sent by Bottles yesterday afternoon.
Apologies for the poor service received with regards to this matter.
Kind regards,
The Pick n Pay Team
HB
Hannes B's updateReviewer Update
09 Jul 2021, 13:44Hi Pick n Pay Team,
I am 100% sure that nothing was sent by them to me since last week Saturday when they confirmed an amount and then refunded a lesser (incorrect) amount.
Not sure where this leaves me now? Do I wait another week and then start the follow-up from scratch?
I am 100% sure that nothing was sent by them to me since last week Saturday when they confirmed an amount and then refunded a lesser (incorrect) amount.
Not sure where this leaves me now? Do I wait another week and then start the follow-up from scratch?
HB
Hannes B's update09 Jul 2021, 13:44
Reviewer Update
Hi Pick n Pay Team,
I am 100% sure that nothing was sent by them to me since last week Saturday when they confirmed an amount and then refunded a lesser (incorrect) amount.
Not sure where this leaves me now? Do I wait another week and then start the follow-up from scratch?
I am 100% sure that nothing was sent by them to me since last week Saturday when they confirmed an amount and then refunded a lesser (incorrect) amount.
Not sure where this leaves me now? Do I wait another week and then start the follow-up from scratch?
Pick n Pay's replyOfficial
09 Jul 2021, 13:53We will follow up on this for you Hannes.
Pick n Pay's reply09 Jul 2021, 13:53
Official
We will follow up on this for you Hannes.
HB
Hannes B's updateReviewer Update
11 Jul 2021, 10:26Day 22 update:
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 22
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 22
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
HB
Hannes B's update11 Jul 2021, 10:26
Reviewer Update
Day 22 update:
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 22
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 22
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
HB
Hannes B's updateReviewer Update
12 Jul 2021, 09:36 Day 23 update:
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 23
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 23
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
HB
Hannes B's update12 Jul 2021, 09:36
Reviewer Update
Day 23 update:
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 23
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 23
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
HB
Hannes B's updateReviewer Update
13 Jul 2021, 14:33Hi Pick n Pay Team,
I received for the R518.06 (first deduction) but not for the second amount of R518.06 also deducted. This is the one currently outstanding and been outstanding for two weeks.
Check your records and you will see one amount of R518.06 being refunded. Please send the rest!!??
I received for the R518.06 (first deduction) but not for the second amount of R518.06 also deducted. This is the one currently outstanding and been outstanding for two weeks.
Check your records and you will see one amount of R518.06 being refunded. Please send the rest!!??
HB
Hannes B's update13 Jul 2021, 14:33
Reviewer Update
Hi Pick n Pay Team,
I received for the R518.06 (first deduction) but not for the second amount of R518.06 also deducted. This is the one currently outstanding and been outstanding for two weeks.
Check your records and you will see one amount of R518.06 being refunded. Please send the rest!!??
I received for the R518.06 (first deduction) but not for the second amount of R518.06 also deducted. This is the one currently outstanding and been outstanding for two weeks.
Check your records and you will see one amount of R518.06 being refunded. Please send the rest!!??
HB
Hannes B's updateReviewer Update
13 Jul 2021, 15:44 Day 24 update:
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 24
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 24
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
HB
Hannes B's update13 Jul 2021, 15:44
Reviewer Update
Day 24 update:
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 24
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 24
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
HB
Hannes B's updateReviewer Update
14 Jul 2021, 13:11 Day 25 update:
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 25
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 25
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
HB
Hannes B's update14 Jul 2021, 13:11
Reviewer Update
Day 25 update:
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 25
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 25
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
HB
Hannes B's updateReviewer Update
17 Jul 2021, 08:32 Day 28 update:
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 27
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 27
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
HB
Hannes B's update17 Jul 2021, 08:32
Reviewer Update
Day 28 update:
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 27
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 27
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
HB
Hannes B's updateReviewer Update
19 Jul 2021, 09:28 Day 30 update:
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 28
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 28
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
HB
Hannes B's update19 Jul 2021, 09:28
Reviewer Update
Day 30 update:
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 28
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
Initial Transaction date: Saturday, 19 June
Bottles app order amount: R4,191.97
Charged to credit card:R6,264.21
Calls made to resolve: 28
Whatsapp messages to resolve: 74
Partial refund: Yes
Status currently: Unresolved
Pick n Pay's replyOfficial
19 Jul 2021, 09:56Hi Hannes,
We will follow up on this with the Bottles Team.
Kind regards,
The Pick n Pay Team
We will follow up on this with the Bottles Team.
Kind regards,
The Pick n Pay Team
Pick n Pay's reply19 Jul 2021, 09:56
Official
Hi Hannes,
We will follow up on this with the Bottles Team.
Kind regards,
The Pick n Pay Team
We will follow up on this with the Bottles Team.
Kind regards,
The Pick n Pay Team
HB
Hannes B's updateReviewer Update
20 Jul 2021, 14:13Any feedback after your follow-up with the Bottles Team...??
HB
Hannes B's update20 Jul 2021, 14:13
Reviewer Update
Any feedback after your follow-up with the Bottles Team...??
HB
Hannes B's updateReviewer Update
25 Jul 2021, 14:57Hi, it has not unfortunately.
It has now been more than a month and still unresolved after numerous follow-ups. Is Bottles part of PnP. What do I do next? Bit ridiculous now...
Thanks
Hannes
It has now been more than a month and still unresolved after numerous follow-ups. Is Bottles part of PnP. What do I do next? Bit ridiculous now...
Thanks
Hannes
HB
Hannes B's update25 Jul 2021, 14:57
Reviewer Update
Hi, it has not unfortunately.
It has now been more than a month and still unresolved after numerous follow-ups. Is Bottles part of PnP. What do I do next? Bit ridiculous now...
Thanks
Hannes
It has now been more than a month and still unresolved after numerous follow-ups. Is Bottles part of PnP. What do I do next? Bit ridiculous now...
Thanks
Hannes
HB
Hannes B's updateReviewer Update
27 Jul 2021, 12:24Any response/feedback?
HB
Hannes B's update27 Jul 2021, 12:24
Reviewer Update
Any response/feedback?
HB
Hannes B's updateReviewer Update
29 Jul 2021, 23:09 Thanks Pick n Pay Team,
A refund was received and I confirmed this via e-mail on Sunday already. My problem with the refund was that I was short paid by R518.06. Not a lot of money but this constant struggle over the last 3 weeks has made this a matter of principle from my side. Probably cost me R5,000 in time to chase a cumulative refund amounting to circa R1,300. Can someone with decision making abilities please give me a call. To discuss a R1,300 mess like this over a 3 week period on a public forum is both unnecessary and avoidable.
As per your above response, yes, funds would indeed take 5-7 working days. My problem is that the payment was not made for the full amount.
Awaiting in suspense...
Regards
Hannes
A refund was received and I confirmed this via e-mail on Sunday already. My problem with the refund was that I was short paid by R518.06. Not a lot of money but this constant struggle over the last 3 weeks has made this a matter of principle from my side. Probably cost me R5,000 in time to chase a cumulative refund amounting to circa R1,300. Can someone with decision making abilities please give me a call. To discuss a R1,300 mess like this over a 3 week period on a public forum is both unnecessary and avoidable.
As per your above response, yes, funds would indeed take 5-7 working days. My problem is that the payment was not made for the full amount.
Awaiting in suspense...
Regards
Hannes
HB
Hannes B's update29 Jul 2021, 23:09
Reviewer Update
Thanks Pick n Pay Team,
A refund was received and I confirmed this via e-mail on Sunday already. My problem with the refund was that I was short paid by R518.06. Not a lot of money but this constant struggle over the last 3 weeks has made this a matter of principle from my side. Probably cost me R5,000 in time to chase a cumulative refund amounting to circa R1,300. Can someone with decision making abilities please give me a call. To discuss a R1,300 mess like this over a 3 week period on a public forum is both unnecessary and avoidable.
As per your above response, yes, funds would indeed take 5-7 working days. My problem is that the payment was not made for the full amount.
Awaiting in suspense...
Regards
Hannes
A refund was received and I confirmed this via e-mail on Sunday already. My problem with the refund was that I was short paid by R518.06. Not a lot of money but this constant struggle over the last 3 weeks has made this a matter of principle from my side. Probably cost me R5,000 in time to chase a cumulative refund amounting to circa R1,300. Can someone with decision making abilities please give me a call. To discuss a R1,300 mess like this over a 3 week period on a public forum is both unnecessary and avoidable.
As per your above response, yes, funds would indeed take 5-7 working days. My problem is that the payment was not made for the full amount.
Awaiting in suspense...
Regards
Hannes