LW
Leandra W
1 reviews | Active since Dec 2025
03 Jan 2026, 12:14
Great Damage control
After calling Pick n Pay out for failing the consumer, I am pleased to report that The Customer Service department really stepped up to make things right. I applaud you and say Thank you
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Pick n Pay's replyOfficial
03 Jan 2026, 16:27 Hello Leandra,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Thank you for taking the time to share this wonderful compliment aimed at the Call Centre.
We aim to give you the best customer journey. We value you as a customer and appreciate your feedback.
We have communicated your compliment accordingly.
For your records, please see reference number - ***. Keep it coming as it helps us improve your experience. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: *** Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Thank you for taking the time to share this wonderful compliment aimed at the Call Centre.
We aim to give you the best customer journey. We value you as a customer and appreciate your feedback.
We have communicated your compliment accordingly.
For your records, please see reference number - ***. Keep it coming as it helps us improve your experience. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: *** Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply03 Jan 2026, 16:27
Official
Hello Leandra,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Thank you for taking the time to share this wonderful compliment aimed at the Call Centre.
We aim to give you the best customer journey. We value you as a customer and appreciate your feedback.
We have communicated your compliment accordingly.
For your records, please see reference number - ***. Keep it coming as it helps us improve your experience. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: *** Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Thank you for taking the time to share this wonderful compliment aimed at the Call Centre.
We aim to give you the best customer journey. We value you as a customer and appreciate your feedback.
We have communicated your compliment accordingly.
For your records, please see reference number - ***. Keep it coming as it helps us improve your experience. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: *** Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team
Best regards,