Great Communication ( Not )
This is all I received. Well done. PIck and Pay !
PnP Customer Services Team via zendesk.com Wed, 2 Dec, 15:35 to me
Pick n Pay
Good day,
Thank you for getting in touch with PnP Customer Services. This mail is in response to your inquiry made via your Mail.
Please be patient while one of our customer care consultants gets to your ticket, we will be in touch shortly.
Thanks for your patience.
PnP Customer Services Team
[L7VKR3-4X4P]
Alan Dean <***> Fri, 11 Dec, 12:56 (7 days ago) to customercare
Thank you so much for not replying!
Your customer service leaves a lot to be desired.
Regards,
Alan Dean
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
15 Jan 2021, 11:34Good day Alan, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you. We were unable to respond to your post earlier due to a technical error on this site. We view this incident in a very serious light, kindly email us your full 16 digit smart shopper card number that begins with *** & your complaint to enable us to assist you further. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Email address: ***
Kind regards,
The Pick n Pay Team
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Email address: ***
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply15 Jan 2021, 11:34
Official
Good day Alan, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you. We were unable to respond to your post earlier due to a technical error on this site. We view this incident in a very serious light, kindly email us your full 16 digit smart shopper card number that begins with *** & your complaint to enable us to assist you further. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Email address: ***
Kind regards,
The Pick n Pay Team
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Email address: ***
Kind regards,
The Pick n Pay Team
Best regards,