DT
Derick T
1 reviews | Active since Sept 2018
28 Jun 2019, 10:40
Great Attitude and Service Rendered (Rodney and Glenn)
We bought a refrigerator from Pick and Pay Hyper Backenfell which had a manufacturing fault. After some minor hiccups both Rodney (Pick & Pay Hyper) and Glen (National Manager Johannesburg) were very passionate in replacing my fridge in a timely manner. a Big thank you to Rodney for going the extra mile in resolving my query. A big thanks to Glen as well who contacted me within less than an hour after receiving my request. This is exceptional service as many managers and senior managers don't care to phone customers back to listen to their complaints and resolve their queries. I applaud you both for the great attitude and service rendered. Thank you!
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Replies (1)Pick n Pay's replyOfficial
28 Jun 2019, 12:14Good day Derick,
Thank you for contacting Pick n Pay,
We appreciate you taking the time to write to us to share your wonderful experience with us.
We appreciate you taking the time to write to us to share your wonderful experience with us.
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
Pick n Pay's reply28 Jun 2019, 12:14
Official
Good day Derick,
Thank you for contacting Pick n Pay,
We appreciate you taking the time to write to us to share your wonderful experience with us.
We appreciate you taking the time to write to us to share your wonderful experience with us.
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
