Gratitude for Excellent Service

My husband & I recently received an electric frying pan from Pick n Pay as a wedding gift. Having no use for it, we decided to return it.I approached the Westwood Mall Pick n Pay and was told that they would not accept the Pick n Pay branded frying pan without a sales receipt.I explained that the frying pan was a gift and I had no way of obtaining a receipt.I was turned away abruptly by the person at the counter. A few days later I went to the Pick n Pay store in Christians Village to purchase groceries and by chance enquired about returning the frying pan. It was mid month at around 5pm. The store was extremely busy, yet the information counter was ever so willing to assist. They asked us to wait and called for a manager. A young white lady appeared a minute later(unfortunately I did not get her name).Through the chaos, she smiled and asked how she could assist, we explained that we needed to return the item without being in possession of a receipt. She told us that if the item scanned at her store, she would gladly accept our return. Ten minutes later the frying pan was returned without any hassles. I am so impressed with the service from this store. Well done & thank you!