GOOGLE PLAY CARDS FARCE!

<p>On Saturday 15 October 2016 my 12 year old son and I went to purchase Google Playstore vouchers as a reward for his hard work studying and working in the garden over the past month. We bought 3 x R150. I gave him the cash and sent him to the nearest open till to pay on his own. When we got home, the vouchers would not work and gave a message "vouchers must be returned to the merchant who needs to activate the vouchers at the till" I went back on the next Monday to the store where customer service said I needed to provide proof of purchase. I went home and could not find the slip which has been missing since. No Smart shopper card was used. My husband went back on 23 October 2016 where he explained the situation to Phanuel ********** 603, pointed out the till, and asked him to please look on the video footage to find proof of payment. We returned the next Saturday to find out he had done nothing. We then spoke to the store manager who said he would do nothing. The cashier obviously did not activate the vouchers. The negligence, lack of customer service as well as the poor training of Pick-n-pay employees has now caused me a R450 loss. We are livid and will NEVER return to Pick-n-Pay Reds Mall where I spend an average of R6000 per month on groceries.</p>