Good service, terrible service delivery

I bought a fridge on Thursday, salesman told me to write expected date of delivery. I asked if they deliver on Saturdays, I was assured they do. Expected date of delivery recorded as the 26 Mar 16 (on delivery note). After waiting almost the entire Saturday, I phoned and only then learnt that they do not deliver on a Saturday. Was promised delivery on Tuesday (due to the public holiday(s). After phoning on Tuesday (29 Mar 16) and confirming that the delivery would take place and to check the delivery time, I was assured that my item was collected and would be delivered even if it was at 18h00. I left work early to meet the delivery team on the scheduled time. An hour after the scheduled time, I contacted the branch again, I was then phoned by security. I was told that my item might not be delivered and that the driver would keep the items with him for the night and deliver 1st thing in the morning. After making it clear that there will be nobody to receive the delivery, I was told again the driver would try. I was then contacted by the manager (Shaun at 18h17) and told that my item was never collected from the store. Currently battling to get a refund.