HP
Hans P

1 reviews | Active since Oct 2017

30 Jan 2020, 13:48

Good Service at Pick 'n Pay Bijl's Bridge Centurion

We usually expect service at a till point to be OK to less OK and sometimes to be even dismal. Not my experience today at Bijl's Bridge Pick 'n Pay in Centurion. I took the last item of a specific product from the shelf, and while processing payment at the till point, the till attendant pointed out the product was damaged. Then, instead of taking the easy way out and refunding me, she took the item to the back of the store and searched amongst the new stock not yet put on the shelves for a replacement. She returned with a smile and my issue was sorted. Thank you Eva, at till point 6, for making my day and proving that there are still people who believe in walking the extra mile!

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Replies (1)
Pick n Pay
Pick n Pay's reply30 Jan 2020, 14:54
Official
 Good day Hans Priem,  Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.  We would like to thank you for your valued feedback, we have shared this with our team.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards, The Pick n Pay Team