WG
Wouter G

1 reviews | Active since Dec 2009

23 Nov 2021, 19:25

Good day I want to express my disappointment and disgust , with the processing of this order I placed the order, about 09H43 on 17/11/2021 on the app For delivery between 11H00 and 12H00 When it was getting late , I looked at the app, and sow

Good day I want to express my disappointment and disgust , with the processing of this order I placed the order, about 09H43 on 17/11/2021 on the app For delivery between 11H00 and 12H00 When it was getting late , I looked at the app, and sow that my time was now moved to between 12/13H00 , I was not contacted once Later on , I looked at the app , and this time , my delivery time was up to, between 14/ 15H00!!!! Still no communication with me Then afther 13H00 , i got a message, that my driver is on his way , the tracking don't really work , but I know the Shop is near me, so I went out and waited, afther over half an hour, of waiting, outside in the sun , I decided to back, as he was clearly not showing up, as I was walking back , a new message come from them, you driver is on his way Went back , after 48min outside, in the sun , the order has arrived Now , they always, over load these bags , so as he was taking it out , it opened up , and one of the 2L.5 L Cokes fell out , ( it happened before, and then there was no gas in it , so I told him to take it back for a refund I then wrote an mail , on the app ,it just disappeared, and now feedback spoke to someone this morning, she said , she'll send me her e mail address, still waiting This is shocking poor service, from a place we're I always had good service Why is it oukay to move a person's delivery time , let him stand outside for almost an hr , and then to have the items he already paid for , on the floor? Very disappointing Wouter Greeff

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