Going the extra mile

Three weeks ago I shopped at Pick 'n Pay in N1 City in Cape Town's northern suburb, and on arriving home noticed I'd been charged R29 for a Vodacom mobile voucher which I had not asked for and, being an MTN contracted customer couldn't use.<br> <br> I 'phoned the customer careline and promptly received a call from store manager Bronwen who asked me to present my cash slip so he could arrange for me to be credited with said amount. I explained that I seldom frequent that mall so it could be some weeks before I returned to that shop ...<br> <br> ... which I did today and with a big smile Bronwen said he would set things in place for the credit but rather than hold things up I asked him to give the voucher to some needy employee, adding that the important thing for me was to experience a positive attitude - and boy did he deliver on that!<br> <br> I continued shopping when the next thing one of the staff brought me R30 as my refund.<br> <br> That Bronwen had told her to find me left me with a really good feeling about supporting Pick 'n Pay in general and N1 City in particular<br> <br> Thanks also to the person who handled my original call on the customer careline prompting Bronwen to act so quickly.<br>