Going the extra mile

I had some trouble with trying to purchase a gas refill for my Sodastream machine. The new design does not fit my dated machine. Charles called the supplier and called me back. On the strength of the supplier's advice, I purchased two refills, which turned out not to fit the machine. I returned the two refills, which are usually not refunded. I explained my dilemma, and I was refunded in full, with the help of Sipho (my apologies - the nametags are first names only!). The young woman who assisted me behind the counter was also hugely helpful and understanding.<br> <br> Well done, PicknPay for making a customer very grateful.