1 reviews | Active since Apr 2012

31 Jul 2015, 12:31

Give customers stained R100 notes - Poor Service!!

Good day,<br> I have withdraw money at 11h19 on Tuesday, 28 July 2015 at the Kiosk and received the R500. I walked away and put it in my wallet. Today I tried to use the same money R100 note and it was stained red and Pick and Pay didn't want to accept it. I called the Store manager (Faldie) and explained to him the situation. I asked him to get the video footage but he was adamant it needs to be a ******** case. This is ***** as Pick and Pay gave me a useless R100 note. Please let me know if I need to open a ******** case at the SAPS to be able to get the footage as I will not leave this here. I will seek legal advise if necessary as this is unacceptable. I am a loyal customer but is treated like a ********.<br> Waiting for your feedback. <br> Jacques Markram

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Aug 2015, 11:15
Official
Hello Markram,

Please accept our apologies for this incident, and for any inconvenience it may have caused.

I have escalated this matter to our Western Cape regional office for their urgent attention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
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