Give and take

I see Pick and pay has not responded on my review of 2 days back on my previous complains review .this was what I posted:

Hi I received my account statement.When I check I see the R100 voucher that was loaded on my smart shopper account is not showing. It did reflect on my account when I last checked and paid the remaining balance.So I called RCS on Saturday 17 Feb 2018 on REF NO ********** 02034 ,They were not able to see anything and refered me to Pick and pay HQ. I phone today on 19 Feb 2018 to pick and pay HQ and also was not able to help me and got transfer back to RCS which again could not help me ,this ref ********** 03088. So what now .My complain was also about a credit limit decrease and I see that's also not done .This is totally unexceptable.