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Susan S

1 reviews | Active since Oct 2017

03 Sept 2023, 17:41

Gimmick discount vouchers

Discount vouchers are being handed to Clients after purchase. I received 25% off Castle Light 410ml 'per item'. When I went to redeem this voucher for a case of Castle Light they tell me it is on 'one item', not meaning a case or a six-pack - it is for one can only! Surely one item should be one six pack or one case or even just one beer if that is what I wanted to buy. If I buy a packet of smarties, the discount is for one box, not one smartie. What a gimmick, we are being treated like idiots. Instead of attracting Clients, they have definitely annoyed this one once again.

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Replies (1)
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Susan S's update13 Sept 2023, 17:56
Reviewer Update
I got a call from a lady at Pick n Pay just to say she agrees the wording on the vouchers are deceiving. She was going to escalate the matter and get back to me. Needless to say there has been no further response.