CM
Craig M

1 reviews | Active since Jan 2018

17 May 2018, 08:36

Gillette Razor Blades Sensor 3

My girlfriend bought me Gillette Sensor 3 razor blades by mistake, I have a mach 3. Unfortunately I had opened them already. I went back to buy the handle for the Sensor 3 and they did not have the handle. I subsequently went to another PnP and they also did not have the handle. So I went back to the original PnP where my girlfriend bought the razor to see if I could get my money back. As it was open they would not refund me as it was opened already which I agree but then why not stock the handle for them so I can buy it. The manager was not interested to what I had to say. I spend on average R26 000 to R30 000 there a year and will not go back. The razors cost R171.31 your loss.

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Replies (1)
Pick n Pay
Pick n Pay's reply17 May 2018, 09:54
Official

Good day Craig,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas