Gift Card Bad Service

I am very disappointed in Pick n Pay, I bought 3 gift cards each worth R2500.00 on the 29 March 2018 at 13:33 Mayfield Square Shopping centre Benoni. I noticed that one of my gift cards was ****** when trying to use it 31 March 2018, immediately I called the customer care number to get assistance in blocking the gift card and finding out if it was used yet. I got advice that i need to go to my nearest Pick n Pay to contact Gift cards department as the customer is not allowed to communicate directly when the Capte Town based headoffice. I get to Mayfield Square Pick n Pay speak to Grace the manage who calls the Cape Town ********** Head office number from approximately 11am and she holds for 40 mins before someone answers. They tell Grace to call customer care which I called in the morning when this whole incident happened and they advised that only head office may assist. Clearly at this point none of these call centre knows what to do or understand what happens when something like this happens with the gift cards .

Grace hangs up the phone, calls customer care while she sends an e-mail to gift cards reporting the matter, during the phone call they give her the cape Town contacts again, she calls.. holds for another 30 minutes and finally the lady named Ziyanda takes down the details of the incident advise says she has escalated the matter to gift card cancellation depart for the gift card to be blocked and if any funds are available they can be transferred to a new card. we asked if she can track if the card was used yet she said we should call in 30 minutes with the call reference number and they can let us know. we waited until 2pm called back and Gloria was told to contact Customer Care Centre again to report the whole incident again... at this time I really got upset as its apparent that they dont care that I might have just lost R2500 which if they assist timelessly i may get back.

I wait while Grace calls again to try and resolve this matter and they tell her they cant help her . I took the Cape Town Head office number call them spoke to Keenae in the operation department he says he wont help me as they dont deal with customers directly. I give the manager my phone to try and explain to him the matter and still he says he cant help at 3pm.