kL
kristel L
1 reviews | Active since May 2012
09 Jul 2021, 18:17
GET100 Not true?
“Complaint" about GET100 Was not really planning on ordering from PnP last week. but was tempted by the rather in you face-flashing advert on internet every now and then, promising you R100 off if you order for R500. It still appears all over the internet. But the promo code [GET100] was not accepted when entering at the Pay Now-point . According to consultant it is only available to the first 500 customers of the day. Where does it say so? Because if it doesn’t, is it then not false advertising? Just asking. Thank you as always for excellent service on delivering my orders promptly and without problems, PnP-team. . But this upsets me, not only for myself. Got sreenshot, still advertising the GET100 without any notice regarding “first 500 customers”. How many customers are going to be baffled and disappointed by this? Sorry, but it ‘irks’ me. Baffled Customer.
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Pick n Pay's replyOfficial
10 Jul 2021, 10:17Good Day Kristel,
Thank you for taking the time to address your concerns with us.
Our sincerest apologies for any confusions and inconvenience caused due to the advert on the promo.
We have escalated this issue to our online department, they will contact you soonest with feedback.
You may refer to ticket number *** as your reference.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for more information on how we process personal information. https://www.pnp.co.za/privacy-portal
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Our sincerest apologies for any confusions and inconvenience caused due to the advert on the promo.
We have escalated this issue to our online department, they will contact you soonest with feedback.
You may refer to ticket number *** as your reference.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for more information on how we process personal information. https://www.pnp.co.za/privacy-portal
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply10 Jul 2021, 10:17
Official
Good Day Kristel,
Thank you for taking the time to address your concerns with us.
Our sincerest apologies for any confusions and inconvenience caused due to the advert on the promo.
We have escalated this issue to our online department, they will contact you soonest with feedback.
You may refer to ticket number *** as your reference.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for more information on how we process personal information. https://www.pnp.co.za/privacy-portal
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Our sincerest apologies for any confusions and inconvenience caused due to the advert on the promo.
We have escalated this issue to our online department, they will contact you soonest with feedback.
You may refer to ticket number *** as your reference.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for more information on how we process personal information. https://www.pnp.co.za/privacy-portal
Kind regards,
The Pick n Pay Team
Best regards,