TP
Tahna P

1 reviews | Active since Dec 2013

06 Nov 2015, 07:33

General Customer Service

Yesterday (5/11/15) I went to PnP Hyper in Greenstone Mall to get some ingredients for baking, a quick in and out since I have limited time. Upon reaching the TELLERS at around 10.40am) I noticed that at most 5 were open, with long queues. Around 4 ladies around me complained but nothing was done. After waiting very long in the queue I was finally helped, yet landed up in a disagreement as I was told the Ladysmith butter I wanted to purchase was not on special for R29.99 (as per paper) but was R39.99, supposedly only the tub was on special not the brick. After wasting the time of myself and the people behind me as they scurried through the papers (which they didn't have) I decided to pay and leave (around 11am) without the butter as I felt I was being made a fool of. Then, the teller rang up the ladies goods behind me along with mine! More time wasted. After going to another grocery store, and getting the butter I needed, I returned home and checked the paper.. low and behold \LADYSMITH SALTED BUTTER BRICK"is listed for R29.99 at Selected PNP stores"

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Nov 2015, 13:09
Official
Hello TP123,

Please accept our apologies for this poor service and pricing related incident, and for any inconvenience caused.

I have escalated this matter to our Store GM and our Inland Hyper regional office for their attention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
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