Gave me the wrong order, Didn't give a damn enough to sort it out

I ordered from ASAP, some essentials that I was running out on. I received the wrong products, similar but not what I ordered. For example adult cat food instead of kitten food and 6 bottles of refrigerator milk as opposed to UTH.

I called in, the call centre agent needed to spend a long time on the phone with me to explain the difference in what I ordered and what I got, it was over 30 min, she did not offer to call me back to save my airtime.

I eventually organised the return for the same day, 4 hours later a driver arrives to collect. I ask " where are my replacements" she knows nothing about it and I ask her to ask her manager. I was receiving my order from Pick n Pay Victory Park. We Waited 10 mins. He then told her to tell me to call customer service!! After I had already spent the better half of an hour on the phone with them trying to rectify the mistake.

I needed a minute to breathe, while composing myself, someone from ASAP called me, he said " mam I understand you are refusing to do the return?" I said yes because there are no replacement products and explained the whole situation to him.

He apologised, said he would sort Victory park out and my replacements would come Saturday morning. Well my friends it's now the next Friday, I have sent 3 emails and all the response I get is 2 emails back for each of my emails saying thank you for your email.

I have asked to speak to a manager 3 times and have been ignored. I have since had to use the products and have demanded a refund because these were NOT the products I wanted and I'm very unhappy I was forced by Pick n Pay to used them. The last communication I got on email today was: We see a redelivery was scheduled for your order, we hope all is in order regarding your order and should you require any further assistance please do not hesitate to send us an email.

This redelivery never happened and I have not been contacted by a manager! Pick in pay this was not ASAP AT ALL! My entire Friday Afternoon was wasted by your *********** staff and I'm still receiving emails that pass the buck, you stole my money and purchased things I didn't want without my permission and you refused to replace it and forced me to use it. This is not good business.