Gareth Ackerman call me please

I am hoping that the owner of Pick n Pay read this review and contact me on ***. Gareth Ackerman this message is meant for u. I have ordered groceries on the app on Sunday the 31st of Jan '22. By 11am it is a no show. I start calling the Pick n Pay helpdesk. I start to speak to Andile, Michael, Faith all at different times. Promising me my order will come as they are calling the store. Following up. Every time I get promised a call back nothing happens. I keep loading airtime on my phone cause I want the matter resolved I want my groceries. By 4pm I call once again R150 airtime later and Michael promises me the driver is now leaving the store coming to me with my groceries. The driver comes with a single bag I tell the driver the bag is too light can't be all my things. He says sorry it becomes your problem now call the helpdesk and open gate for me. He leaves. I call Michael back after holding for an eternity. Michael apologise he is very shocked so it seems. He will now call the store again and ask the driver to bring my bags. Nothing. Half an hour later the driver appear at my door another driver saying that he is from Pick n Pay where is my groceries I ask. No he don't know he is picking up the faulty bag. I give him the faulty bag because these goods does not belong to me. I try calling the helpdesk everyone is avoiding me. I get passed from one to the other. Next day Monday I am at the work. No calls and it is 10am. Again I start calling the helpdesk. Speak this time to Noor, Byron and Sibosiso. All by different times having to tell the full story again. Everyone promise but Sibosiso says he will call the store and promise my delivery. After half the day gone by I get a call driver is at the gate. I ask do u have my groceries. No he says I am here to pick up the faulty bag. I say that bag the driver took yesterday. Where is my items. No he brought nothing coming for the faulty bag only. Day is gone the helpdesk closed. Today going into the third day I call again from morning. Byron answers after again 20min holding he is busy talking to the store the order will be delivered. After two hours I get a call driver is at the gate. The order come after two and a half days of me calling and fighting. Everything is not included. Two packet ham not there, shower sponges not there, water melon not there, potato salad not there. Five items missing. From paying R710.11 for the order now I call back again right from the beginning to request my refund. Again call, again hold forever. Again having to explain everything. Over and over the same situation. Gareth Ackerman if u are reading this review I would love for u to call me. I have gone out my way to try and find your email but I will keep trying.