LN
Lerato N
1 reviews | Active since Aug 2018
16 Mar 2024, 18:27
Furious Customer
I placed my order on Pick n Pay ASAP at 15:21, it has now been over 3 hours without my ORDER and 4 unsuccessful calls to their call center. I was placed on hold because the agent was calling the store only for them to hang up on me. I am furious!!
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Lerato N's updateReviewer Update
19 Mar 2024, 09:42I am proceeding with this complaint as I had to drive to the store to get my order after paying for delivery and a tip. The guy that "'assisted" us Scelo kept on telling us about your internal processes and break down in your communications between the ASAP call centre and the store. The app was not updating so as we were driving to the store over 3 hours later from time order, the driver was on the way to deliver. When we finally got our order after meeting the driver in the street, the ice was melted.
We had people over so this inconvenience was embarrassing to say the least.
Scelo needs training on how to deal with irate customers because the blame game is distasteful because as I client I only see Pick n Pay and should not be bothered about your internal process.
We had people over so this inconvenience was embarrassing to say the least.
Scelo needs training on how to deal with irate customers because the blame game is distasteful because as I client I only see Pick n Pay and should not be bothered about your internal process.
LN
Lerato N's update19 Mar 2024, 09:42
Reviewer Update
I am proceeding with this complaint as I had to drive to the store to get my order after paying for delivery and a tip. The guy that "'assisted" us Scelo kept on telling us about your internal processes and break down in your communications between the ASAP call centre and the store. The app was not updating so as we were driving to the store over 3 hours later from time order, the driver was on the way to deliver. When we finally got our order after meeting the driver in the street, the ice was melted.
We had people over so this inconvenience was embarrassing to say the least.
Scelo needs training on how to deal with irate customers because the blame game is distasteful because as I client I only see Pick n Pay and should not be bothered about your internal process.
We had people over so this inconvenience was embarrassing to say the least.
Scelo needs training on how to deal with irate customers because the blame game is distasteful because as I client I only see Pick n Pay and should not be bothered about your internal process.