1 reviews | Active since Mar 2018
Furious by the poor service🤮
ON THE 25th of August I ordered 37 items which were in stock, however you guys had issues with your systems - I’m saying that because I called and I ended up leaving a VN because I was on a call for more than 10 minutes waiting to be assisted and one of the consultants called and said it takes 28 hours for the refund to clear and I asked why because I requested immediate refund on your app which was supposed to be refunded same day that was R1047.46 which is not on my account and shows it went off to PnP and PNP HAS TO DO WHATEVER IT TAKES TO REFUND ME BECAUSE ITS YOUR APP AND YOU DEDUCTED THE AMOUNT - however a lady by the name of Nicole Egeonu who responded said all the 37 items I had ordered were out of stock that’s why they took my money and no items were delivered and now she’s telling me to contact my bank. How? Why? I bought on the PnP asap app and PnP charged me.
Another transaction on the 26th of August same items I had order the previous day which were R1081.74 and PnP deducted R1280.46 on my other account and it says on the app the DIFFERENCE WILL BE RETURNED TO MY ACCOUNT BY PICK N PAY not me running around like a headless chicken looking for answers and my money back.
Tomorrow it’s the 28th and it will be more than 24 hours after the first unsuccessful purchase that you say ALL THE 37 ITEMS WERE OUT OF STOCK which IS NOT TRUE. Screenshots attached again for you to do as requested.
I need my money back. Thank you. I really don’t wanna go to social media for this but this lady Nicole Egeonu annoyed me by her response which showed no sympathy whatsoever and she **** because you can resolve it by yourself as I will not go to 2 banks because PNP decided to **** their customers.
Since you rolled out the new app it’s been problems after problems. You can do better.
I'm writing to bring to your attention two issues with my recent transactions. On August 25th, I placed an order for 37 items that were marked as in stock. However, due to system issues on your end, the transaction was not processed correctly. I called your customer support and waited on hold for over 10 minutes before leaving a voicemail. A consultant later called me and informed me that it would take 28 hours for the refund to be processed. I had requested an immediate refund through your app, which was supposed to be processed on the same day. The amount of R1047.46 was deducted from my account, but it doesn't show on my statement and appears to have been sent to Pick n Pay. I kindly request that you take immediate action to refund me, as the issue lies with your system and app.
Furthermore, on August 26th, I attempted to place another order for the same items, which resulted in a deduction of R1280.46 from my other account. According to your app, the difference of R198.72 will be returned to my account. However, I'm still awaiting clarification on both transactions.
I've attached screenshots of both transactions for your reference. It's been over 48 hours since the first issue occurred, and I'm yet to receive a resolution. I'm requesting that you take immediate action to refund me the full amount (R1047.46 + difference after the total amount of the transaction).
I've also contacted my bank, and they've advised me to reach out to Pick n Pay for a refund. I would appreciate it if you could look into this matter urgently and provide a resolution.
Thank you for your attention to this matter.
Sincerely,Zamantuli
I'm writing to bring to your attention two issues with my recent transactions. On August 25th, I placed an order for 37 items that were marked as in stock. However, due to system issues on your end, the transaction was not processed correctly. I called your customer support and waited on hold for over 10 minutes before leaving a voicemail. A consultant later called me and informed me that it would take 28 hours for the refund to be processed. I had requested an immediate refund through your app, which was supposed to be processed on the same day. The amount of R1047.46 was deducted from my account, but it doesn't show on my statement and appears to have been sent to Pick n Pay. I kindly request that you take immediate action to refund me, as the issue lies with your system and app.
Furthermore, on August 26th, I attempted to place another order for the same items, which resulted in a deduction of R1280.46 from my other account. According to your app, the difference of R198.72 will be returned to my account. However, I'm still awaiting clarification on both transactions.
I've attached screenshots of both transactions for your reference. It's been over 48 hours since the first issue occurred, and I'm yet to receive a resolution. I'm requesting that you take immediate action to refund me the full amount (R1047.46 + difference after the total amount of the transaction).
I've also contacted my bank, and they've advised me to reach out to Pick n Pay for a refund. I would appreciate it if you could look into this matter urgently and provide a resolution.
Thank you for your attention to this matter.
Sincerely,Zamantuli
I sent tons of email and no one has bothered responding
I sent tons of email and no one has bothered responding