Funds *****ulently deducted not returned

I write to lay a formal complaint regarding funds that were debited that have not been reversed .

On Thursday 4th December I placed an initial order totaling r606.93 , proceeded to check out and the transaction was declined . I went back to the cart and removed one item and tried to check out again , transaction was declined two more times . Only after the fourth attempt , totalling r446.95 it went through .

However after checking transactions my side , showed that r606.96 and r69.99 was deducted from my funds by the Pick ‘n Pay app .

I called customer care on the 4th and yesterday 5th for them to reverse the funds back to my card as I only received the successful order, I have not received my money back as of now .

It’s almost 4 weeks now since then with no refund despite multiple emails and calls to the Pick ‘n Pay customer service line .