Frustrating experience with Pick n Pay Smarthopper & BP Promotion

I've been a Smartshopper fan for many years, however recently the programme has very disappointing and actually really frustrating. I've had 2 issues recently and havent been able to get the necessary support from Pick n Pay to resolve these issues: 1. Since the introduction of the gamification feature on the app, I've been playing and enjoying the prizes, however the double points on BP fuel prize hardly ever seems to work. When filling up and swiping card, I don't always get the double like I'm supposed to, especially when I Ave more than 1 double points on fuel voucher in my wallet. What's happen on a few occasions, both the vouchers disappear from my wallet after swiping and double points aren't awarded. I've reported this on the 26th April and provide evidence of the issues I.e receipts, screenshots of the vouchers, etc. After getting no response, I followed up and was informed that they will escalate. After another few days, I received a notification that the ticket was closed. I then logged another ticket on the 30th May and haven't had any response since. 2. I also attempted to partake in the BP car collectable promotion. After filling up 4 times with a minimum of R600, I was supposed to get an SMS that would allow me collect the car, however this SMS never arrived.

I understand that sometimes when implementing a new feature or promotion that there are some teething problems, but you should at least be able to have the necessary support staff available to address the issues. You cannot just ignore issues logged by members and hope that it goes away.