Frustrating... ASAP issues

Ordered items on this morning the 29th of September at 09:30. The money was immediately taken from my account. The app went down for maintenance.

It's now 18:40 and I still haven't received my order. Emails are ignored. And phoned pnp twice now, over an hour on hold with no luck.

I decided to drive to the nearest pick n pay. They showed my order and said they cannot give it to me. They can only give it to the driver and that I need to wait.

The food in the bags are frozen and some are baked goods which means the products will thaw and some will not be fresh anymore once (if) it arrives.

I phoned the store and they said I need to be patient as the app is experiencing a technical glitch.

I had to cancel plans and tickets I had to other arrangements today due to no feedback and just waiting, waiting, waiting.

This was the worst experience I had ever with pick n pay and I will not support them anymore.