FRUSTRATED PNP CUSTOMER

Received a slip after paying at Pick n pay Honey junction - advising that I’ve got a wish , I need to go to the app - I do - scratch and win in the smart shopper tab by 7/12 ( tomorrow ) I go to the app nothing ! Phone the call centre 3 transfer is to the app dept , who GUESS WHAT THEY CANT HELP ME !!! I’m not the first caller they’ve had today ! I apologize , I apologize …fantastic manners but of no resolution to my query ! It’s been escalated to the technical dept / me ‘May I speak to someone in the tech dept ? ‘ Unfortunately not we aren’t allowed to transfer customers to them me / ‘so now ‘ ? I apologize!!!!! REALLY PICK N PAY !!!