Frustrated customer

I am extremely disappointed with Pick n Pay’s service. Yet again. Yesterday, I placed an order but immediately realised I had selected the wrong card. I contacted support and requested a cancellation, and the consultant assured me that the order had been successfully cancelled. I then placed a new order with the exact same items using the correct card, and that order was delivered as expected. However, to my surprise, I received another delivery this morning for the same items — meaning the original order was never cancelled as promised. This raises serious concerns: 1.Why was the order not cancelled when I was assured it was? 2.Why would Pick n Pay process and deliver duplicate orders without confirming? 3.Why was the second delivery only made the following morning? There is no logical reason for me to order the exact same items twice within such a short period. This situation is frustrating and inconvenient, and it reflects poorly on your internal processes and customer service reliability.

Pick n Pay, this is not the first time I’ve been disappointed, and it’s becoming unacceptable.