FRUSTRATED CUSTOMER!!!!!

I order on PnP ASAP this morning but four hours later I still have not received my order. Around 12 the App said the driver has arrived but got no contact from the driver minutes later got a message that the delivery was unsuccessful. I called customer care got assisted and the guy said he would contact the store for them to deliver. An hour later the App alerted me that my order was en route and then is said again that the driver had arrived. Because I live in a complex I call the gate to ask if they is a pnp delivery person they said no and again I get a message that says the delivery was unsuccessful. I call customer care and get the same guy again and he says he will contact the store and contact me within 30 min. I go on the and now it say my delivery will come between 15h00-16h00 , mind I placed the order at 11. Around 3 I check the App and it says the order has been delivered and I haven't received anything. I call customer care again and get a different agent. She says I she will contact the store and if I don't get the order a refund will take 1-10days. I have used pnp ASAP and they delivered on time and my address and details haven't changed from the 1st day I ordered so I really don't get what happened.