Frustrated by pathetic & unacceptable "service"

**If I could negatively rate stars, I would** I placed an online order at 01h43 am on 23 November for collection at the Boksburg Hyper Store on Saturday, 24 November between 10h00-14h00. Upon arrival at the store within the allocated time, I was informed that the container with all the online orders had not yet arrived and they would contact me. A wasted trip from Benoni!!! I was called late on Saturday afternoon and informed that my order would be delivered on Sunday or Monday at the very latest. I received another call on Sunday afternoon advising me that they would deliver my order that same afternoon. I waited the entire Sunday afternoon and Monday and did not receive anything. On Tuesday morning, I called the customer care (which is a joke since PNP does not appear to actually care about their customers) and after 15 minutes on the line, I was told that my order would be delivered that evening as the truck containing my order had already left for the day. I then received a call later that day (a very snotty consultant who sounded as if she was doing me a favor) informing me that my order would only be delivered on Wednesday at 1pm. Again, I waited for the delivery. It is now Thursday afternoon and I have still not received anything nor has PNP been in touch. Complaining on the website also does not yield any results.

If PNP are unable to sort out online orders, then please don't offer the option on the website. I should've just as well bought my items on Saturday when I wasted a trip to the Boksburg Hyper - instead I've had to do numerous follow-ups (with no feedback) all while not having the items I purchased and paid for.