Frustrated!!!!

I am appalled by Pick n Pay and how they are handling an incident that occurred at one of their stores in Parow, Cape Town. I left my belongings at the parcel counter as they dont allow you to walk in with even a backpack unlike most retailers. After shopping at the store upon return to the parcel counter to collect my belongings I was told my bag is lost. They admitted liability and paid me for replacement of keys that were in the bag and told me for the rest of the items they will lodge a claim. Its been more than a week now and Im not getting any feedback the store referred me to a supposed broker that is apparently going to handle the claim who I had to call to get feedback and they told me that it will "take a long time" for the claim to be attended because it is a legal claim. Im not interested in legalities of claims and internal processes I just want my items to be compensated because the items that were in the backback are items I use on a daily basis and now I have been out of use of my items for two weeks and no one is giving me a clear answer I have to be the one that calls and emails people to get feedback. All I did was go into a pick n pay store to spend my own money and now my belongings are gone they lost them because I put them in their hands!!