Frustrated

I bought a set of dishcloths through the ASAP/Bottles app. I brought a descrepancy to the attention of the careline that the description on the app says diahcloths as opposed to swabs. I have called and logged cases for the itwm to be collected or swopped out for the correct item and to date nobody has contacted me. How many more calls and time wasted will it take to resolve the issue?