Frustrated

Pnp i am annoyed and frustrated with your lack of follow through and service i had purchased items on the pnp asap app on friday firstly my delivery was delayed by an hour and finally when the driver did come he did not call or send me a message to alert us that he was here the app just showed a vague message when i did go to my gate there was no one there and later on i see that my item wont be delivered due to customer not being available NOW I HAVE TO WAIT FOR MY OWN MONEY TO BE REFUNDED TO ME I CALLED CUSTOMER SERVICES THE GUY TOLD ME ON FRIDAY THAT HE WILL CALL ME WITH FEEDBACK BUT I DID NOT RECEIVE ANY,I WANT MY MONEY ASAP AS I CANNOT WAIT ANY LONGER,

PNP GO LEARN FROM STORES LIKE CHECKERS ON HOW TO BE MORE EFFICIENT AND HELPFULL TO CUSTOMERS AND DONT RENDER A SERVICE THAT CANNOT BE MANAGED EFFICIENTLY BECAUSE WE AS CUSTOMERS ARE THE ONES BEING AFFECTED

I WANT MY ISSUE SORTED OUT ASAP AND I NEED MONEY REFUNDED,I WILL TAKE LEGAL ACTION IF NOT ATTENDED TO!