Frustrated

<p>Good Day, It seems the only way I will get a response from Pick N Pay is through Hello Peter, so here I am again. I was overcharged for a sale item and so emailed through the customer service option online as is instructed on the site. I still havent received any feedback. I didnt complain I just wantd to be refunded for the difference on my Smart Shopper Card. I have pictures and the till slip to prove all this. Its really frustrating that the noreply email you get when submitting your request says shortly or as soon as possible but then over a week later still nothing. Surely there are customer services agents appointed to these emails? Can someone at Pick n Pay please just respond to my request, it really isnt alot to ask. Thank you. </p>