Fruit with Mould - No Response from customer care

I bought Ready cut fruit from Pick n pay in Woodmead, and as i got to the last bit of the fruit, it had mould on it, and some were rotten - i sent a complaint through - 3 times to the queries mail, not even one response / call from them. clearly they do not really care about their clients. i was not willing to travel back to the Woodmead Pick n pay to go and exchange it, as my travelling costs would be more than what the fruit has cost me. I thought that they care so much about their customers, but clearly customers only count when we give them our money. I spent tons of money every month at Pick n Pay, buy my groceries, and buy weekly stuff from them... i think i need to change my supermarket - DISGUSTED!!!!!