LC
Lourens C

1 reviews | Active since Dec 2010

26 Dec 2020, 14:58

Freshness and attitudes

Just a update: went to pnp waverley today 26 Dec and complained about this brie's state as well as the cream cheese which was used in trifle and a carrot cake (too late for that one) as we only tasted the "offness" once we served our guests the desert yesterday afternoon. The so called " manager" on duty, wanted the receipt ....... hello ? Who keep a pnp, chekers, spar receipt for food purchased over festive season ????? I provided my pnp card and said probably he could trace the purchase on there. Arrogantly advised card is useless. Asked if he is willing to replace it. I got a definite NO. SO I shouted loudly for all customers in store to take note that "pnp manager" refuses to take the vrot cheese back and crumbled it up all over their front desk and walked out ... sorry to my guests about the trifle and carrot cake with the vrot cheese in it again ... blame pnp waverley branch instead. Will be in contact with their h/o on Monday morning. PnP carry on and you will eventualy close down in this area. Just look on FB how many other clients complain about this branch ranging from "managers, staff, food quality, attitude towards clients, arrogance" and the list goes on and on ..... pathetic to say the least. Ist Jacaranda centre and their "issues" before closure and now Waverley .... lets support Checkers, Shoprite and Spar rather, saw much less complaints about them.

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Replies (1)
Pick n Pay
Pick n Pay's reply28 Dec 2020, 15:00
Official
Good day Lourens, Thank you for taking the time to address your concerns with us.  Please accept our apologies for any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Should you have any further queries or need assistance please feel free to contact us on the information provided below.  Monday - Saturday             08:00 - 19:00 
Sunday & Public Holidays  09:00 - 17:00  Our Contact number is *** 
Kind regards,
The Pick n Pay Team 

Best regards,