1 reviews | Active since May 2016
Fresh Beef burgers NOT the same
<p>I purchased 6 x fresh beef burgers from the butchery counter at Pick n Pay Primrose on 26/04. These are the only fresh burger patties I buy as they are large, have a rich dark red colour, brown beautifully when fried and have an open texture with delicious meaty flavour. Up till now.... The patties I purchased this time, were very pale in colour when raw, when frying them they never got a nice dark brown colour and barely shrank, when I cut into them they were very rubbery and grey inside and didn't taste the same either. Did I get a bad batch? Has the recipe changed and I am now getting 80% soya? This is not what I paid R89.43 for! I might as well go and buy myself a nasty cheap frozen brand for half the price. Not happy!</p>
Good day Samantha Lapan,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. An email will be sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Thabisile Macuacua
Good day Samantha Lapan,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. An email will be sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Thabisile Macuacua
Hi
I got a call from a Pick n Pay in Port Elizabeth?
I purchased these from Primrose Square PnP in Primrose, Germiston, Johannesburg
Hi
I got a call from a Pick n Pay in Port Elizabeth?
I purchased these from Primrose Square PnP in Primrose, Germiston, Johannesburg
Thanks to Jonathan Ackerman's office for prompt action when contacted and assisting with getting this sorted.
As for the Hello Peter team pay attention to replying to "comments on reviews" - they might also be helpful.
Thanks to Jonathan Ackerman's office for prompt action when contacted and assisting with getting this sorted.
As for the Hello Peter team pay attention to replying to "comments on reviews" - they might also be helpful.
