LL
Lindsay L

1 reviews | Active since Apr 2011

12 Feb 2016, 08:57

Free Delivery this Valentines Day - what hogwash !

Yesterday I received an e-mail from Pick 'n Pay saying \Get FREE delivery on an order this Valentines Day. Valid 12-13 February 2016. I did my order online, booked a time slot for a delivery for first thing tomorrow morning (13th Feb). Surprise, surprise - at checkout I was told that there is no free delivery for orders placed today for delivery tomorrow (the 12th). I called P'nP Online Shopping and a voice recording told me that there is \"no consultants available\" to speak to me. I called Customer care and the consultant there explained to me that I should go ahead with my order and pay for delivery (apparently there is a technical error - really???) and after that take a screen shot picture and send it to Pick n Pay and they will \"quote\" EVENTUALLY \"unquote\" refund me the delivery charge. What a load of hogwash ! Why would I do that !!!!! And, what a waste of my time making up a shopping list only to have to trash it because of false promises from Pick n Pay. "

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Feb 2016, 10:26
Official
Hello LinzL,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***