********** activities by online Pick n Pay App

Good day,

I have been doing my grocery shopping on the Pick n Pay online App since black Friday and everytime they could not find the times I requested they credited my online wallet however this money would disappear after sometime and was never sent back to my bank account even after requesting it a number of times, I am currently owed over 400 and no one is attending to my query on inquiries. I was given the below reference number almost a week now but still no feedback and I've been following up daily.

This is really poor customer service and and **********.

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Regards Nicole