LM
Lobisa M

1 reviews | Active since Jun 2018

13 May 2020, 08:32

********** ACCOUNT

ACCOUNT NUMBERS :*** and ***

After reporting to Pick N Pay that I have never opened and account with them, I only have Point card with them. They have failed to resolve this ********** matter instead I just got my ITC report which shows that I took 2 accounts with them .Like I said to them on my email how did they open my account as my profile is tagged with Southern African ***** Prevention Service since 2018 ,meaning I won’t be able open an account unless I notify them to remove a tag ,now 2019 how did they manage to do that .For years I had a good ITC profile, I’m working in a financial institute and I know better I wouldn’t risk my future just for a grocery .Please remove the disgusting information on my ITC profile, like I said I DON’T HAVE PICK N PAY account. IF this is not resolved I will escalate this to Ombudsman, NCR and other regulatory bodies. Should opportunities pass me by because of your record on my ITC status I will sue Pick n Pay for that. I went for interviews and I’m beginning to think this accounts is the reason why I was unsuccessful am going to all three companies to get feedback should it happen that is because of ITC, I won’t let it rest.

0
Replies (1)
Pick n Pay
Pick n Pay's reply15 May 2020, 14:24
Official
Good day  Lobisa,

Thank you for choosing Pick n Pay.
 
Please accept our apologies for the delay in response and any inconveniences caused to you.
 
We view this incident in a very serious light, we are busy addressing this with our Store Card Division for further assistance.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
We appreciate your patience and understanding at this very difficult time.
 
 
Kind regards,
The Pick n Pay Team