*****ulant service!!!

Not happy with the online service. I have ordered many times and this is the first time I am disappointed with the service. I was charged for top deck chocolates (3x80g = R33) which did no arrive in my order. The delivery agents deliver and do not want to wait around as you check the order. I signed the order and checked the entire order thereafter that the chocolates where missing. I informed the online time of such - I was charged for an item which I did not receive. I informed the online team who refuse to reimmberse me - *****ulant service!!!