***** withdrawal at till point

I am very disappointed with the care tht PnP staff take when handling debit cards. My mom, her card was ****** in yhe 24th buy a male whom withdrew R1000 cash ay PnP store in the workshop and the cashier did not see the card was been used by yhe incorrect person and the card has initials and surname on the card. Very disappointing, I remember this one time when my husband was denayed to purchase at woolworths as the debit card said miss and he was a male. Very disappointed at the staff not caring to check.