***** - ****** smart shoppers point

On the 27th of July - emailed Customer Care<br> Good day, i would like to place a complaint and have an issue sorted<br> out asap. regarding the smart shopper points related to Smartshopper<br> ID *** belonging to my fiance, Mr Nico Mouton.<br> On the 23/07/2015 @ 8:02 we purchased a MTN starter pack at PicknPay<br> New Redruth with cashier Nompumzo Ntunuka. While i purchased the<br> starter pack my fiance drew his points worth R19.00 and we wanted to<br> use this to buy a fresh living magazine but they did not have an<br> English edition, the cashier still walked around to try and find us<br> one. So we did not use the smart points and kept the voucher for when<br> we purchased groceries later the afternoon.<br> On the same day @ 15:23 we where back at the same Pick n Pay and<br> purchased again wanting to use our points with the purchase the<br> cashier told us the voucher was already used - cashier Sindiswa Adams.<br> We were shocked and she said she would check our points and took our<br> card to the smartshop machine, there where a couple of pnp workers<br> around the machine and was told that it seemed that it happened to<br> quite a few customers where they drew their points and it had already<br> been used that there was some kin