***** on PNP store account

There was ***** on my store account in June this year After several call to the call center and talking to also every agent there no one was able toe help me, everyone with a new promise that never happened. Today I tried to try my luck again(after sox months) I have send through documents that was needes so many times from June to now that I have kost count. Today I talked to a agent that said I must sens through the document while we were talking when I said hold he disconnected the call... Furious I called again but before doing so I send the documents through again before making the call and also while talking to the other agent- at laat they found the documents.. Now the new problem is that they need a affidavit from the police stating that it was no me that committed the *****...

How absurd is this? Why could they not have said that to me from the start?

PNP will never see me again for any shopping. This service is from the lowest ever.

They just put people in the position to fill the work space and not to actually help the customers.

Veey very disappointed.