***** on my account!

Item: Pick n Pay
Rating: 1
Author: Angela S

Pick n Pay has charged me for an order I did not place or receive!! They have committed ***** on my account and there is no response from Pick n Pay! You have now lost another customer!

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

10 Oct 2018, 16:40

Good day Angela

Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.

Please respond with the order number of the order you are referring to in order for us to address your complaint with the correct team.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,
Senabelo Naledi Ndlovu

Pick n Pay's reply10 Oct 2018, 16:40

Official

Good day Angela

Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.

Please respond with the order number of the order you are referring to in order for us to address your complaint with the correct team.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,
Senabelo Naledi Ndlovu

Angela S's updateReviewer Update

18 Oct 2018, 17:37

Dear Senabelo Naledi Ndlovu, Thank you for your email and response. Your unique reference number is (41139). I received this number from the last email that I sent with proof of ***** on my account. Alternatively send me the email address for the correct department and I will forward my last email. I am very disappointed with how Pick n Pay has handled my complaint. I hope that you will rectify this error as I have already started shopping at another store. Kind regards, Angela

Angela S's update18 Oct 2018, 17:37

Reviewer Update