***** at pick n pay

On Tuesday I went to Pick n Pay to collect a money voucher (with a pin) from the money market AT HAYFIELD PIETERMARITZBURG, the lady (casher) asked for the pin, I gave it to her she then said the voucher pin says it doesn't exist, I gave her again she then said the money has been taken, which I couldn't understand how I told the person who sent the money to me she went back to the pick n pay that she sent the money from. She was advised the money was taken from Haysfield Pick n Pay in Pietermaritzburg. Of which I did not receive the money